Shipping & Returns

PayPal

Small Potatoes uses PayPal for the best in easy, secure ecommerce transactions. You do not need to create a Paypal account to use Paypal. If you have an account, you can login when you are redirected from our site. Please click here to view PayPal's Security Centre if you have any concerns.

Shipping

Most Small Potatoes products are made to order. Please allow one week for manufacturing plus 3-10 business days for delivery depending on your location. If the merchandise you would like to order is in stock you will receive it sooner.

 

We use Canada Post as our primary method of shipping and we will ship anywhere. Tracking numbers are available for items that are shipped as a parcel, upon request. Smaller items that can be mailed as a light packet or as regular mail do not receive a tracking number. To track your package online, visit www.canadapost.ca or call 1-866-607-6301.

We ship from Winnipeg which is in central Canada. Shipping times vary depending on where you are but on average do not usually take longer than a week within Canada. Please allow time for customs clearance when shipping to the USA. When shipping outside of North America, extra shipping charges may apply and we cannot be responsible for any extra duties or taxes that may incur on arrival.

Orders over $150.00 (before shipping and taxes) qualify for free shipping!

Winnipeg Orders

If you'd like to avoid shipping charges altogether and you're in the Winnipeg area you can pick up your order. Click on "Pick up in Winnipeg Only" in the shipping options. You will be contacted when your order is ready to make specific pick-up arrangements.

Shipping Rates

We will combine shipping rates whenever possible to save you costs. Please note: the following table represents shipping costs within North America, international orders will be adjusted.

Canada
Regular Parcel
(2-5 business days)
Order amount (before taxes) Shipping and handling (CDN$)
  $0 - $25.00 $2.00
  $25.00 to $34.99 $4.00
  $35.00 to $49.99 $6.00
  $50.00 to $74.99 $8.00
  $75.00 to $149.99 $12.00
  $150.00 and up Free!

Taxes

If you live in Canada, 5% GST will be added to your order. If you live in Manitoba, you will also be charged 8% PST on some items.

 

Phone Orders

If you'd rather place a phone order you can call (204) 487-3282, ask for Holly. We will email you a PayPal invoice to process payment. Or you can pay for your products with cash, Visa, Mastercard or American Express.


Returns

If you wish to return any item, we will accept returns within 14 days. This applies to all items in their original unworn, unwashed condition with tags still attached. Please send items back to the return address on your invoice. Sorry, but shipping charges can not be refunded. If there is a flaw in the item or if the size is wrong, it can be exchanged within 14 days. Please email if you have any questions or concerns.