Shipping & Returns
Most Small Potatoes products are made to order. Please allow one to two weeks for manufacturing plus 3-10 business days for delivery depending on your location. If the merchandise you would like to order is in stock you will receive it sooner.
Canada Post is the primary method of shipping and will be used to ship worldwide. Tracking numbers are available for items that are shipped as a parcel, upon request. Smaller items that can be mailed as a light packet or as regular mail do not receive a tracking number. To track your package online, visit www.canadapost.ca or call 1-866-607-6301.
All orders are shipped from Winnipeg which is in central Canada. Shipping times vary depending on where you are but on average do not usually take longer than a week within Canada. Please allow time for customs clearance when shipping outside of Canada. When shipping outside of North America, extra shipping charges may apply and we cannot be responsible for any extra duties or taxes that may incur on arrival.
Canadian orders over $75.00 (before shipping and taxes) qualify for free shipping!
If you'd like to avoid shipping charges altogether and you're in the Winnipeg area you can pick up your order. Click on "Pick up in Winnipeg Only" in the shipping options. You will be contacted when your order is ready to make specific pick-up arrangements.
You are responsible for any customs/duty charged by your country.
Shipping rates will be combined whenever possible to save you costs. Please note: the following table represents shipping costs within North America, international orders will be adjusted.
|Order amount (before taxes)||Shipping and handling
|Shipping and handling
|Shipping and handling
|$1.00 CAD - $25.00 CAD||$3.00||$4.00||$12.00|
|$25.01 CAD - $74.99 CAD||$8.00||$12.00||$25.00|
|$75.00 CAD and up||FREE!||$18.00||$40.00|
|$150.00 CAD and up||---||FREE!||FREE!|
If you'd rather place a phone order you can call 204-487-3282, ask for Holly. You can pay for your products with cash, Visa, Mastercard or American Express.
If you wish to return any item, we will accept returns within 14 days. This applies to all items in their original unworn, unwashed condition with tags still attached. Please send items back to the return address on your invoice. Sorry, but shipping charges can not be refunded. If there is a flaw in the item or if the size is wrong, it can be exchanged within 14 days. Please email if you have any questions or concerns.